Wednesday, July 30, 2008

Just to be clear

I don't really hate my customers. Not the grand majority of them. Most of my customers are wonderful, nice, pleasant, or at least tolerable.

As for the rest of them...well...Decades ago, Mr. Marshall Field said, "The customer is always right." He didn't mean what most people think he did, but ever since then every person in customer service has paid dearly for him saying that.

I really still hate my customers. #2465659001

So, update!

Just had another annoying stupid customer comment.

I offered to put away the mass amount of clothes these girls had tried on. The mom was going to put them away herself, which is nice, but the clothes were in no way put on the hangers properly. So I told her I'd be happy to put the things away. She asked if I was sure, and I said of course. She handed me two items and said she knew where the rest went. I told her that, really, I'd be happy to put them away. She hesitated, so I added that I would button and rearrange things on the hangers. So she looks me dead in the face and says,
"Why? So it will be harder for people to try them on?"

No. No dumbass. So that my store doesn't look like a shitty mess. How about that?

Tuesday, July 29, 2008

I still hate my customers # 284,757,300

So this lady was just in. She is a regular, and is always asking me the strangest questions. She is also the type of shopper who assumes that if something doesn't fit, then it is made wrong. She had on a top in the x-small and it looked great. Then she tried it on in the small, and it was too big. Instead of saying to herself, "hm, the x-small fit me perfectly, so obviously a bigger size will be bigger, and therefore too big on me." she says to me, "Look at how big this is on me! There must be something wrong with it!" ?? ?? ?? what?? ?? ?? So I smile and said, "It is pretty big on you. Good thing the x-small looked so good on you." But inside my head I was explaining to her why she is an idiot.

Sunday, July 27, 2008

Itchy in, um, places?

You know when you remove hair from a certain area and then it starts growing back in? And it's all itchy and making you crazy? And you are standing in the middle of Pier 1 thinking you are going to go crazy because you can't scratch without getting kicked out for inappropriate behavior? And you are scared everyone in the store is going to think you are suffering from an unfortunate std?

Thursday, July 24, 2008

There is a first for everything

I apparently just insulted a customer. She left all upset, practically pulling her daughter's arm out of her socket. She didn't tell me what I had said to upset her. She also didn't tell me she was upset. She told her daughter while right in front of me, which is terribly passive aggressive. I tried to apologize, I tried to tell her that if something I said upset her then it came out wrong, I tried to assure her that I meant no disrespect. Not because I cared about making the sale. But because I meant every word. I'm still not sure what I said, but whatever it was, she took it wrong. For the record, she came in an immediately started being argumentative. It is really annoying when people tell you to show them something, and then argue with you about everything you pull down for them. Like her for example. She wanted a shirt for her daughter that was casual. That was all she said. "Can you show me something long sleeve or 3/4 sleeve that is casual." And so I did. The first thing I directed her to was a 3/4 sleeve cotton basic shirt that we have in 9 colors and everyone loves. That is typically a good starting point because I don't have to worry about style preferences because it's a basic shirt with nothing on it. She didn't like it because it was too heavy. ?? Ok lady. It's a cotton t-shirt. You don't get much lighter than that without it being see-thru, which I have a feeling wasn't the look she was going for, for her daughter who looked about 9. But alright. I showed her a few other things, and she found faults with them. Half the things she literally ignored as I tried to show her. While I was in the middle of saying something, she interrupted me with, "Well how about skirts then?" oook. So I show her some skirts. The first one she ignores. The second one she likes. Her daughter tries it on, and it looks really nice. Then the daughter asks if she can get a denim skirt. So she replied that the daughter can look, but she probably won't like any of them. The girl pulls one out and the mom says it will be too short. I piped in that it probably would be long enough for her because the girl only comes to my chest, and that skirt is long enough for me. I was just trying to help, you understand. It can be hard to eyeball lengths sometimes. I can't tell you how many times someone has said "that will be too short" and then I hold it up to myself and they see how long it really is. Anyhow. Then the mom pulls out another skirt that is longer. I tried helping her out with the size, and I think that is when she got annoyed. In general I didn't think the skirt would work for her daughter because she still has a little girls body, and that skirt was made for someone with hips. It would have all this extra room in the hip area and look silly. So I was trying to guide her toward the size that would work best. She argued with me. I'm not about to argue with a customer so I said, "Ok, well she can always try on another size if the first one doesn't work." I said it with a lighthearted tone. I'm thinking she took that to mean that obviously she would be wrong or something. About five minutes later she told her daughter to change and that she felt disrespected. I immediately started telling her I was sorry if I'd said something to offend her. I must have apologized 15 different ways, but she would barely look at me. But whatever. I can't stress on every customer that comes in with an attitude. This is retail. At least 50% of the people who come in here treat us like crap. So if I've only driven one person to walk out in a huff in over three years I'm still doing OK.

Wednesday, July 23, 2008

I'm an aunt x 3

My sister in law had a healthy baby boy yesterday! Yay! I love being an aunt!

Tuesday, July 22, 2008

Excuse me if I bite your head off

The medication I'm on makes me depressed and irritable. It also drains me of energy. Or maybe that is from not being able to eat anything. Either way, I've been less than chipper these past few weeks.

Tuesday, July 15, 2008

Celebrity Family Feud

I have this show on in the background as I'm working right now. However, it is so mind-numbingly dumb, that I'm totally distracted/horrified/enthralled. Damn you Vivica A Fox and your dumb as nails family!

(Although I totally keep laughing out loud every time Viv gets something right. She starts hamming it up for the camera [because lets face it, it's most quality camera time she's getting these days] and her mom tries to high five her, and stops short of smacking her daughter in the face because Vivvy isn't paying attention.)

Wednesday, July 9, 2008

But I love food!

I'm a gosh darn good cook, but I'm totally at a loss about how to cook with these restrictions. I've spent this past week being completely frustrated every time I have to eat. Everything tastes like crappy bland nothing. I'm already tired of things I never thought I could be. Garlic, and meat. because I feel like that is all I've been eating.

On the bright side...

My folks said they would pay for me to see a dietitian. Hopefully he/she will be able to help me find some foods that won't hurt me, and don't taste like sand.

Also...I was talking to my mom about using Jenny and Steve's Wii fit, and she must feel really bad for me, because she said she would get us one! Yay!

Thursday, July 3, 2008

Pro-Life Customers

I just had a phone conversation with a woman who was ordering a skirt from Michigan. She was super nice with a cheerful, pleasant, upbeat voice. We were having a wonderful conversation until she mentioned that she works for a pro-life organization, and plans "Pure" fashion shows. It seems that the pro-life movement has moved passed abstinence, and into modest dress as well. It works for my business, because hopefully I can contact some pro-life organizations to list my site on theirs. But honestly it makes my skin crawl. I spent the whole conversation acting like I thought what she was saying was fantastic, but my insides were turning.
I feel really torn. She mentioned something about having my clothes in their next fashion show. It would be good exposure in an area we haven't really infiltrated yet. And there will be hundreds of people there. But I am extremely pro-choice. I don't want to get into discussing the issue, because I could debate it for hours. But I'm kind of disgusted with myself that I'm willing to put aside my issues to make money.